Privacy Policy

At MELISSA VIKTORIIA RANCHAKOVSKA, we are committed to protecting privacy and the security of personal data. This Privacy Policy explains how personal data is collected, used and shared when visiting the website or making a purchase. By using the website, the user confirms that they have read this Privacy Policy. The controller of personal data collected through the Online Store is MELISSA VIKTORIIA RANCHAKOVSKA.
Registered address: ul. Narutowicza 11a, 70-240 Szczecin, Poland.
Warehouse address: ul. Mieszka I 80, 71-011 Szczecin, Poland.
General helpline: +48 668 478 278,
Returns and complaints department: +48 889 253 989,
E-mail: reception@melissa-24.eu.

Collection of Personal Data

Personal data is collected from users when an order is placed, when they subscribe to the newsletter, or when they otherwise interact with the website. The types of personal data collected may include:

• Identification data: First name, last name, delivery address, billing address, e-mail address, telephone number, payment details and shipping information.

• Usage data: Information about how the website is used, such as IP addresses, browser type, time spent on pages and other interaction data.

This data is collected through forms, cookies and other tracking technologies in order to provide the highest possible quality of shopping experience.

2. Sharing of Personal Data

We do not sell, rent or exchange personal data with third parties. However, we may share personal data in the following circumstances:

Service providers: Data may be shared with trusted third-party service providers (such as payment processors, courier companies and marketing service providers) who assist us in operating our business and providing services. These providers are contractually obliged to protect personal data and use it only for the purposes for which it was shared.
Legal requirements: Personal data may be disclosed in order to comply with obligations arising from applicable laws, regulations, legal proceedings or requests from public authorities.
Business transfers: In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of the transaction. Customers will be informed of such changes if they occur.

3. Use of Personal Data

Personal data is collected for the following purposes:

Order fulfilment: To process and deliver orders and communicate with the Customer regarding their purchase.
Customer service: To respond to enquiries, provide customer support and resolve issues.
Marketing: To send promotional materials, updates and newsletters (only where separate, voluntary consent has been provided).
Service improvement: To improve the website, services and products based on user feedback and interactions.

Personal data will be used only for the purposes specified above and in accordance with applicable data protection laws.

4. Customers’ Rights Regarding Personal Data

In accordance with applicable law, including the GDPR, Customers have the following rights:

Right of access: The right to request information about and obtain access to the personal data stored about them.
Right to rectification: The right to request the correction or completion of inaccurate or incomplete personal data.
Right to erasure: The right to request the deletion of personal data where its further processing is not required by law.
Right to restriction of processing: The right to request restriction of the processing of personal data in circumstances provided for by applicable law.
Right to data portability: The right to receive a copy of personal data in a structured, commonly used and machine-readable format.
Right to object: The right to object to the processing of personal data in circumstances provided for by applicable law, including processing for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, the Customer may withdraw consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
Right to lodge a complaint: The Customer has the right to lodge a complaint with the competent data protection supervisory authority.

To exercise any of these rights, please contact us at: reception@melissa-24.eu.

5. Use of Cookies

The Website uses cookies and similar technologies to ensure the proper functioning of the Website, remember user preferences, analyse website traffic and, where consent has been provided, support marketing activities.

Cookies may be used for the following purposes:

Necessary and preference cookies: To ensure the proper functioning of the Website and remember user settings and preferences.
Analytics cookies: To analyse website traffic and user interactions in order to improve the Website and its content. These cookies are used only where the user has provided the required consent.
Marketing cookies: To measure advertising effectiveness and display personalised advertising based on user activity, where the user has provided the required consent.

Necessary cookies may be used without prior consent where they are essential for the operation of the Website. Analytics and marketing cookies are activated only after the user has provided consent, where required by applicable law.

Users can manage or withdraw their cookie consent at any time through the cookie settings panel available on the Website. Cookies may also be managed through the settings of the user’s web browser.

6. Data Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction.

Data transmitted through the Website, including information provided during the ordering and payment process, is protected using secure encrypted connections (HTTPS/TLS).

7. Changes to the Privacy Policy

We reserve the right to update or amend this Privacy Policy for valid reasons (e.g. changes in applicable law or the introduction of new data protection technologies). Any changes will be published on this page, and the updated Privacy Policy will take effect 14 days after its publication. We encourage users to review this Policy regularly.

8. Contact Information

If you have any questions regarding this Privacy Policy or the way personal data is processed, please contact:

MELISSA VIKTORIIA RANCHAKOVSKA
Registered address: ul. Narutowicza 11a, 70-240 Szczecin, Poland
Warehouse address: ul. Mieszka I 80, 71-011 Szczecin, Poland
General helpline: +48 668 478 278
Returns and complaints department: +48 889 253 989
E-mail: reception@melissa-24.eu