Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Customer in writing to the registered address: ul. Narutowicza 11a, 70-240 Szczecin, Poland, by e-mail at: reception@melissa-24.eu, by telephone via the general helpline at +48 668 478 278, or directly to the returns department at +48 889 253 989.
These Terms and Conditions (“Terms”) govern the use of the website https://melissa-24.eu/ (hereinafter referred to as the “Website”) and the services provided by MELISSA VIKTORIIA RANCHAKOVSKA. By using the Website or purchasing goods, the Customer agrees to these Terms. If the Customer does not agree to these Terms, they should refrain from using the Website and the company’s services.
Company name: MELISSA VIKTORIIA RANCHAKOVSKA
Registered address: ul. Narutowicza 11a, 70-240 Szczecin, Poland
Warehouse address: ul. Mieszka I 80, 71-011 Szczecin, Poland
NIP: 8513296010
REGON: 525773307
General helpline: +48 668 478 278
Returns and complaints department: +48 889 253 989
E-mail: reception@melissa-24.eu
Website: https://melissa-24.eu/
Use of the Website constitutes acceptance of these Terms and Conditions, the Privacy Policy and other applicable policies. The User declares that they have full legal capacity to enter into a binding agreement. Minors (under 18 years of age) may use the Website only with the consent of their parents or legal guardians.
The User agrees to use the Website solely for lawful purposes and in accordance with these Terms. It is prohibited to use the Website in any manner that could damage, disable, overload or restrict its functionality. The Website may also not be used for illegal or prohibited activities under European Union law.
The Store offers flower packaging products, including wrapping paper, ribbons, tissue paper and other related goods. Product prices are valid at the time the Customer places an order.
Every effort is made to ensure the full availability of the goods offered. If, after an order has been placed, a product is found to be temporarily unavailable in stock, the Customer will be informed immediately. In consultation with the Customer, an immediate refund of the amount paid or an exchange for another available product of the same value will be offered, according to the Customer’s preference.
By placing an order on the Website, the Customer offers to purchase products in accordance with these Terms and Conditions. All orders are subject to verification. In the event of obvious system pricing errors (technical errors) or temporary unavailability of products in stock, the Customer will be informed immediately. In such a case, the Customer will be offered an immediate refund of the amount paid or an exchange for another available product of the same value, according to the Customer’s choice.
Payments for orders are processed securely through the certified payment operator tpay.com. All currently available payment methods are clearly presented to the Buyer in the order panel before the purchase is completed. All prices on the Website are gross prices stated in Polish zloty (PLN) and include VAT. The Buyer does not incur any additional or hidden transaction costs other than the product price and delivery cost, which is shown in the order summary after selecting the delivery country. To receive a pro forma invoice without VAT, a valid EU VAT number must be provided before the payment is completed.
Products are shipped within Poland and to other European Union countries. Order processing time (preparation for dispatch at the warehouse) is usually 1 to 2 business days.
The estimated delivery time by courier is 2 to 3 business days within Poland and 3 to 5 business days for deliveries to other European Union countries. After the order has been dispatched, the Customer is provided with a tracking number allowing them to monitor the shipment status.
In the event of any delays caused by the courier company, full support will be provided in contacting the carrier in order to resolve the issue as quickly as possible in the Customer’s interest.
To cancel an order before it has been dispatched, please contact us urgently by e-mail at reception@melissa-24.eu, by calling the main customer service number at +48 668 478 278, or the returns and complaints department at +48 889 253 989.
The Consumer has the right to withdraw from the agreement and return the goods without giving any reason within 14 days from the date of delivery, provided that the products are unused, undamaged and in their original packaging. The cost of return shipping is borne by the Buyer. The refund will be made using the same payment method used by the Customer within 14 days of receiving the returned goods. Certain items, such as made-to-order products (e.g. personalised, printed ribbons made according to individual specifications), are not eligible for return or cancellation in accordance with European Union consumer protection regulations.
The Store is committed to protecting the privacy of its customers. Use of the services constitutes acceptance of the rules regarding the collection, storage and use of personal data in accordance with the Privacy Policy and the GDPR.
Personal data is processed securely and will not be disclosed to third parties unless required by law or necessary for the fulfilment of an order (e.g. providing data to a courier company).
All content on the Website, including texts, images, logos, graphics and trademarks, is the property of MELISSA VIKTORIIA RANCHAKOVSKA and is protected by intellectual property law. Copying, modifying, distributing or using any content without the owner’s prior written consent is prohibited.
MELISSA VIKTORIIA RANCHAKOVSKA is responsible for the conformity of the goods with the agreement and for the provision of services in accordance with the applicable consumer protection laws of the Republic of Poland and the European Union.
These Terms and Conditions are governed by the laws of the European Union and the Republic of Poland.
Any disputes arising from these Terms and Conditions will be resolved by the competent courts in accordance with applicable consumer protection laws, which guarantee the Consumer the right to bring proceedings before the court having jurisdiction over their place of residence.
The right is reserved to amend these Terms and Conditions for valid reasons (e.g. changes in legislation or the introduction of new payment and delivery methods). Customers will be informed of changes through the publication of a new version of the Terms and Conditions on the Website.
Changes to the Terms and Conditions will take effect 14 days after their publication. Orders placed before the changes take effect will be subject to the version of the Terms and Conditions applicable at the time the order was placed.
If you have any questions or concerns regarding these Terms and Conditions or the products and services offered, please contact:
MELISSA VIKTORIIA RANCHAKOVSKA
Registered address: ul. Narutowicza 11a, 70-240 Szczecin, Poland
Warehouse address: ul. Mieszka I 80, 71-011 Szczecin, Poland
General helpline: +48 668 478 278
Returns and complaints department: +48 889 253 989
E-mail: reception@melissa-24.eu
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Welcome to Melissa.
If you have any questions about floristry packaging, ribbons or paper, we will be happy to help you.
